Frequently Asked Questions

How can I view the status of my order?

Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view. If you need a tracking number for USPS or UPS , email or call us.

What are your shipping costs and how are they calculated?

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. Costs are calculated automatically using algorithms provided by UPS and USPS. They are not always 100% accurate, so if you are grossly overcharged we'll refund the difference. Unless you are greatly undercharged we'll usually eat the difference. If you need signature confirmation service, please call us. This may be a significant upcharge in shipping costs.

What do I do if a product is damaged in shipping?

We do our best to package shipments securely, but occasionally damage does occur through circumstances beyond our control. If this happens you will need to file a claim with the carrier. Please contact us so that we can assist you in expediting the claim. Save everything, and take pictures of the box, packaging, and damage to the item(s).

If I order a feeder (or multiple feeders), how do I get it?

Small feeders such as bird feeders, tailgate feeders, and hanging feeders will ship via UPS or USPS. Large feeders may be palletized and shipped through a trucking company. You can view a shipping estimate upon checkout. The calculations for trucking get pretty complicated, and the final amount will probably be a little different than what is shown. If the cost is lower we will refund you the difference. If the cost is higher we will call or email you to get authorization before charging you the difference. If the increase is only a few dollars we will usually absorb it as a courtesy to you. Pickup of feeders is always welcome. Delivery to parts of Texas, southern Oklahoma, and western Louisiana may be available from us for a per-mile charge. Just ask!

Where are you located?

We are based in Northwest Houston, Texas at the intersection Hegar Rd and Highway 290.

Can I pick up items from your store?

In most cases, yes. However, some items are shipped directly from the manufacturers.

How are warranty claims handled?

Call us at 877.602.4868 and we'll walk you though the process. It usually involves sending the item back to the manufacturer for repair. Depending on the problem, we (or the manufacturer) may be able to troubleshoot the product over the phone. If you ever have a problem with a manufacturer that doesn’t honor their warranty, call us immediately. We want you to be satisfied!

How soon will my items ship?

Most items will ship within one or two business days after purchase. During the weeks leading up to hunting season and during hunting season in Texas (August through December) there may be a delay due to high order volumes. If you need something fast during those times, please CALL and let us know. Some items such as full feeder packages and feeder control units are made-to-order, and therefore may take a couple of extra days to process. Generally, we will let send you an email if there will be a delay.

Do you ship internationally?

At this time, we only ship to the United States, Canada, and Mexico.

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33120 Highway 290, Hockley, Tx 77447
(877) 602-4868